Returns and warranty

Changing your mind

You can cancel your order for any reason within 14 days of the day you receive PocketOS.

• To cancel, tell us within those 14 days using the contact form or by post. A short message saying you want to cancel is enough.
• Send it back within 14 days of telling us. Please use a tracked service and keep proof of postage. You pay the cost of returning it, unless it’s faulty.
• Your refund includes the price you paid and standard delivery. We’ll refund you within 14 days of receiving PocketOS back, or of you showing us proof you’ve sent it, whichever is sooner, using the same payment method.
• Handling. You can open the box and try PocketOS, as you would in a shop. If it’s been handled beyond that, for example it’s damaged, we may reduce the refund to reflect its lower value.
• Before you send it, please reset PocketOS from More → This PocketOS → Reset PocketOS, so your Wi-Fi and Home Assistant details are erased.

If PocketOS is faulty

Under the Consumer Rights Act 2015, PocketOS must be of satisfactory quality, fit for purpose and as described.

• Within 30 days of receiving it, you can reject it and get a full refund.
• After 30 days, or if you’d prefer, we’ll repair or replace it. If a repair or replacement isn’t possible, or doesn’t fix the problem, you can have a refund or a price reduction. After six months, the refund may be reduced to reflect the use you’ve had.
• Within six months, a fault is assumed to have been there from the start unless we can show otherwise.
• For longer, you can claim for faults that were present when you received it for up to six years (five years in Scotland).
• We pay reasonable return postage for faulty products.

Ordinary wear and tear, accidental damage, and damage from misuse, such as liquid or drops, aren’t faults.

Before you return it

Many problems can be fixed without sending PocketOS back. Support covers the common ones, and Software recovery reinstalls PocketOS’s software from a computer.

How to contact us

Use the contact form. We’ll reply with where to send PocketOS if it needs to come back. Please include your order number and, for a fault, what happens.